# Troubleshooting **How do I contact customer support?** Reach out to our team at or join us on Discord. **The agent took an action without my permission that cost credits. Can I get a credit refund?** Please contact our customer support team at and include your username and a screenshot of the relevant portion of the chat. **The agent didn’t follow my prompt closely enough. Can I get a credit refund?** It is the nature of AI tools to have some unexpected initial results that require fine-tuning. Some trial and error may be required initially to get the precise output that you're looking for. In most cases where an output did not adhere closely to a prompt, it is not a bug with the platform itself, but a result of the underlying model. In those cases, we are not able to process a refund. **The agent generated an image or video output in the wrong aspect ratio. Can I get a credit refund?** Please contact our customer support team at and include your username and a screenshot of the relevant portion of the chat. **The agent did not respond to a prompt, and there was no error message. What do I do now?** If you happen to run into this issue, completely restarting a chat session may resolve it. If that does not work please contact our customer support team at and include your username and a screenshot of the relevant portion of the chat. **I keep receiving error messages** Please contact our customer support team at and include your username and a screenshot of the relevant portion of the chat. **The agent told me one thing about the way that Glif works, but your documentation said something different.** Like any AI service, the Glif agent may sometimes hallucinate, including providing incorrect details about its own capabilities or Glif’s policies related to refunds, support or content moderation. If you are uncertain, please contact our team of humans at . --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.glif.app/getting-started/troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.