Results are off brand
- Check what Glif remembers: ask “What do you remember about our brand?” and fix anything missing. See Agent Memory.
- Say “use our brand kit” in your brief, or run your brand Skill.
- Apply one Style to the whole campaign.
- Keep a campaign in one chat so new assets match approved ones.
My logo looks wrong
AI models can distort logos. Upload your actual logo file (high resolution, transparent background) as a reference rather than describing it, and ask Glif to fix any output where the logo is wrong.The product doesn’t look right
Upload clean product photos on a plain background, from more than one angle if possible, with labels readable. Tell Glif the product must stay exactly as shown.Text in the image is wrong or misspelled
Put the exact text in quotes and keep it short. If it’s still wrong, ask Glif to fix just the text, or try a model known for text, such as GPT Image 2.5.The same person looks different across ads
Use a Character and keep every asset featuring them in the same chat.The image or video is the wrong size
State the ratio and placement clearly, for example “9:16 for Reels.” To get every placement from one approved ad, use the Ad Resizer skill. If sizes keep coming out wrong, email contact@glif.xyz with your username and a screenshot of the chat.The result doesn’t match my brief
This usually comes from the underlying AI model. Try adding detail, saying what must stay the same, splitting a big brief into steps, or asking for a different model. Results that don’t match expectations aren’t refunded, since creative output often takes a few rounds.Glif isn’t responding and there’s no error
Start a new chat and try again. If that doesn’t help, email contact@glif.xyz with your username and a screenshot.I keep getting error messages
Email contact@glif.xyz with your username and a screenshot of the chat.A run failed
Credits for failed runs are refunded automatically. If you don’t see the refund, email contact@glif.xyz.Glif did something that cost credits without my approval
Email contact@glif.xyz with your username and a screenshot of the chat to request a refund. To prevent this, set a limit in Settings → Spending controls.My credit balance looks wrong
Check Settings → Usage for your history. If it still looks wrong, email contact@glif.xyz with your username.I hit a message limit
There’s an hourly limit on messages to the agent. Wait a while and try again.Glif told me something that doesn’t match the docs
The agent can make mistakes about itself, including pricing, refunds, support and content rules. When in doubt, trust these docs or ask the team at contact@glif.xyz.An asset was blocked or my account was banned
Glif follows the Community Guidelines. To appeal a ban, email appeals@glif.xyz with your username and a short explanation of why your content didn’t break the guidelines.Contact support
- Email: contact@glif.xyz
- Sales and enterprise: sales@glif.xyz
- Discord: the Glif community server
More on glif.app
Agent Reference
Diagnosis table
Support contacts
When escalating, include: Glif username, project URL, job ID if available, client app name, and the exact error text.